Last updated: 27 September 2026
1A Aerobic Shoes (“we”, “us”, “our”) respects your privacy. This Privacy Statement explains how we collect, use, store and disclose your personal information when you visit 1aaerobicshoes.com.au or buy from us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
1A Aerobic Shoes
15 Ballesteros Street, North Lakes QLD 4509, Australia
Email: sales@1aaerobicshoes.com.au
What personal information we collect
- Order details: your name, billing and delivery address, email address, phone number and the products you buy.
- Account details: if you create an account, your username, password (stored in encrypted form) and saved addresses.
- Enquiries: anything you send us through our contact forms or by email or phone.
- Technical information: your IP address, browser and device type, pages visited and cookie data, collected automatically when you use our website.
We do not collect or store your full card details. Card, PayPal, Apple Pay and Google Pay payments are handled directly by our payment providers.
Why we collect it
- To process, ship and support your orders, including returns and refunds.
- To manage your account and respond to your enquiries.
- To send order updates and, if you leave items in your cart, a reminder email about them.
- To keep our website secure, prevent fraud and improve how the site works.
- To send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time.
- To meet our legal obligations, for example tax and accounting records.
Who we share it with
We only share your information with people who need it to provide our services to you:
- Couriers and postal services, to deliver your order.
- Payment providers (such as PayPal and WooCommerce Payments / Stripe), to process payments.
- Our website hosting, email and IT service providers.
- Government or law enforcement agencies, where required or authorised by law.
We do not sell or rent your personal information.
Overseas disclosure
Some of our service providers, including our website host and payment providers, may store or process information outside Australia, for example in Singapore or the United States. We take reasonable steps to make sure these providers protect your information.
Cookies
Our website uses cookies. Some are needed for the shop to work, such as keeping items in your cart and keeping you logged in. Others help us understand how the site is used and protect it from misuse. You can block or delete cookies in your browser settings, but some parts of the shop may not work properly without them.
How we protect it
Our website uses SSL encryption. Access to customer information is limited to people who need it. We keep personal information only for as long as we need it for the purposes above or as required by law, and then delete or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing sales@1aaerobicshoes.com.au. You can also update your details in My Account.
If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this statement
We may update this Privacy Statement from time to time. The latest version will always be on this page, with the date it was last updated at the top.